Shipping Policy
At our store, we are committed to ensuring your art supplies—watercolor pens, oil pastels, and colored pencils—reach you safely, promptly, and in perfect condition. This shipping policy outlines our processes, timelines, and guidelines to keep you informed every step of the way, from the moment you place your order to its delivery at your doorstep.
All orders are processed within 1-2 business days after placement, excluding weekends and public holidays. Processing time includes order verification, packaging, and preparation for shipment. We take extra care when packaging your art supplies, using protective materials to prevent damage during transit, as we understand how important it is for your tools to arrive ready for creativity.
We offer standard and expedited shipping options to accommodate your needs. Standard shipping delivery times typically range from 3-7 business days, while expedited shipping ensures delivery within 1-3 business days, depending on your location. Please note that delivery times are estimates and may vary slightly due to carrier delays, weather conditions, or peak shipping periods.
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. We occasionally offer free standard shipping promotions on qualifying orders—please check our store for current offers. Please be aware that international orders may be subject to customs duties, taxes, or fees imposed by your country’s government; these are the responsibility of the recipient and not included in your shipping cost.
Once your order ships, you will receive a shipping confirmation with a tracking number to monitor your package’s progress. If you notice any delays or issues with your shipment, please use the tracking information to contact the carrier directly. We are happy to assist with any questions or concerns regarding your order’s delivery, but we cannot control carrier-related delays.
We do not ship to PO boxes, APO/FPO addresses, or remote locations that are not serviced by our carrier partners. For lost or damaged packages, please contact us within 7 days of the estimated delivery date to initiate an investigation. We reserve the right to update this shipping policy periodically, with changes reflected on this page.