FAQ
Q: What types of art supplies do you offer? A: We specialize in high-quality coloring tools, including watercolor pens, oil pastels, and colored pencils. Our products cater to artists of all ages and skill levels, from beginners to seasoned creators, with options designed for smooth application, vibrant pigment, and durability.
Q: Are your products non-toxic and safe for children? A: Yes, all our watercolor pens, oil pastels, and colored pencils are made with non-toxic, child-safe materials that meet strict safety standards. They are free from harmful chemicals, making them suitable for kids and safe for everyday use.
Q: How long does order processing take? A: All orders are processed within 1-2 business days after placement, excluding weekends and public holidays. Processing includes order verification, careful packaging (to protect your art supplies), and preparation for shipment.
Q: Can I return or exchange a product if I’m not satisfied? A: We accept returns and exchanges within a reasonable period if products are unused, in their original packaging, and free from damage. Damaged, faulty, or incorrect items can also be returned for a replacement, refund, or exchange with proof of purchase.
Q: Do your products have color variations from the online images? A: Slight color variations may occur due to manufacturing differences or screen display settings (e.g., monitor calibration). We describe our products as accurately as possible, but we cannot guarantee an exact match to digital images.
Q: Are your art supplies suitable for professional use? A: Our products balance quality and accessibility—they work well for both professional artists and hobbyists. Our watercolor pens offer rich, blendable color, our oil pastels have smooth coverage, and our colored pencils allow for precise detailing, making them versatile for all creative projects.